Customer Collaboration Coordinator

Be a part of a revolutionary change! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Wherever you join our crucial 47,000-strong Operations team, you’ll have the opportunity to make an impact. PMI’s shift from selling cigarettes to our new smoke-free products has changed the way we work. New products bring new challenges – in the way we source and buy raw materials, in the way we engineer and manufacture, and in our supply chain planning. Your day to day: Guarantee customer collaboration's execution in Colombia's market. Leading customer collaboration forums and projects inside PMI, leading all customer interactions from supply chain perspective, being responsible for service level agreements compliance, influencing all teams involved in order's end-to-end to offer extraordinary service to our customers. • Guarantee the correct execution of the End-to-End order process through the monitoring and control of the 3PL performance. Develop and analyze KPIs to find optimizations or alternatives that improve the level of service, influencing and connecting all teams involved in the process. • Lead and handle customer collaboration meetings with main KA and distributor customers; and guarantee the execution of projects derived. • Constantly follow up on service level results (internally and externally) and lead monthly KPI homologation process with main customers. Guarantee great data analysis to structure and implement the improvement plan per customer. • Offer valuable input to commercial team regarding OSA (on shelf availability) - OOS (out of stock) - DOI (days of inventory) • In charge of service level reports internally in the market, to global PMI and to customers. Who we’re looking for: • Bachelor’s degree in business administration, Industrial Engineer, logistics or any related areas • 3 years of experience in Customer Collaboration or Logistics. • Ability to lead multidisciplinary teams, and ability to relate with external operators and different areas of the company. • Service vocation to timely respond to requests for information, support operations and resolve difficulties in the logistics process. • Advanced Excel and experience handling database cross-referencing. Data driven. • Intermediate/Advanced English • Analytical & attention to detail. • Process focused, organization & structure. What we offer: Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to deliver a smoke-free future.