Manager Customer Facing Projects

Position Title: Manager Customer Facing Projects Reports to: Manager Customer Facing Organization: OCS Philip Morris International: Building a Smoke-Free Future At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. THE ROLE The position is responsible for managing and optimizing warehouse and distribution performance. Ensure alignment on distribution strategy and get maximum support from local business partners to contribute to PM business growth in the market. Engage with management of local distributor to get buy-in to support PMI’s Smoke Free vision, and lead to implement mid- and long-term initiatives to contribute to company's business growth. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. WAREHOUSE MANAGEMENT • Lead improvement and optimization in external warehouses. Constantly review current Suppliers in terms of flexibility, price (together with Procurement), agreed KPI’s and SLA’s. If needed lead warehouse infrastructure network optimization project. SERVICE DELIVERY AND PERFORMANCE EXECUTION • Lead cost to serve initiatives on the permanent base, optimize processes, review current set up and propose automation or elimination of non-value-added activities. • Lead projects connected to cost efficiency within Service Delivery stream. REPORTING • Act as a central point for receiving and consolidation of Distributor's sales data by each sales depot, SKU for further use of the company. • Proactively analyze the company reporting needs, identify and propose new formats of the reports. • Co-ordinate development of new reporting tools. • Control preparation and distribution of daily, weekly, monthly reports on in-market sales, shipments, and onshore stocks, ensure that such reports are accurate, correct and submitted within the established guidelines. • Reduction of losses within the turnover of finished products by ensuring balanced indexation of tariffs within the established % of inflation. COLLABORATION & CONSULTANCY • Evaluate and report periodically on distributor's key performance indicators (KPIs) related to logistics and distribution operations, in accordance with the SLA with distributor. • Oversee and manage planning processes and communication flows with regards to the distributors’ sales planning and shipment planning departments to ensure proper co-operation with Demand & Supply Planning teams. • Collaborate with various internal departments of the Company and Distributor to ensure effectiveness and efficiency of sales and supply planning activities through proper co-ordination, communication, and information exchange. • Lead or contribute to global / local initiatives to achieve PMI market, Operations or Supply Chain strategies. BUDGET MANAGEMENT & PEOPLE MANAGEMENT • Contribute to Operations budget management by proper logistics and distribution cost forecasting, cost to serve and supervision to ensure the cost-effective logistics benchmarked with local logistics operators. • Manage, motivate, monitor, and evaluate the Service Delivery team to ensure a high level of efficiency in the individual and teamwork of employees. • Ensure the necessary level of professional knowledge and skills, as well as the necessary level of interchangeability of employees. • Identify the strengths and development needs of employees. • Prepare development plans and monitor their implementation. COMPLIANCE/ ENVIRONMENT, HEALTH AND SAFETY • Ensure full personal and subordinates’ compliance with Regime of Confidentiality applicable to any commercial and competitive sensitive information including provisions of Distribution Agreement. • Ensure full compliance with local legislation and company policies and procedures. • Adhere to all Environment, Health, and Safety (EHS) rules, policies, and procedures. Pass through appropriate EHS trainings, apply received knowledge at work. • Organize business processes at assigned work area in compliance with EHS rules, policies, and procedures. • Ensure work conditions in department (division) in compliance with norms defined by local legislation. Ensure all subordinates adhere to all applicable EHS rules, policies, and procedures. QUALIFICATIONS • Undergraduate or graduate degree. • Degree or post-graduate diploma in Business Administration, Supply Chain Management or related fields will be an advantage. • 5+ years in Supply Chain. Proven experience in supply chain management, logistics, warehouse, and distribution. • Experience within FMCG companies as an advantage. • Native level Japanese and business level or above fluency in English (written and spoken). • Strong project management skills. • Excellent problem solving and communication skills. • Ability to be flexible and agile in ways of working. • Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook) and SAP. • Experience and strong understanding in: - Customer Insights Understanding, - Supply Chain Application, Inventory Management, - Territory Knowledge, Coverage/Routing Understanding and Application, - Trade Marketing Principles, - Key Accounts Principles, Channel Knowledge, - Segmentation Principles Understanding, - Expense Management, Forecasting, - Financial principles (Ability to use financial concepts & terminology (profit & loss, cash flow statement) and principles of PM budget cycle (OB, RF) WHAT WE OFFER Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours – we’ll empower you to take risks, experiment and explore • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress • Take pride in delivering our promise to society: to improve the lives of a billion smokers PMI is an Equal Opportunity Employer.