B2C Business Systems Analyst

Be a part of a revolutionary change! At Rothmans Benson & Hedges (RBH), a subsidiary of Philip Morris International, we’ve chosen to do something incredible. We’re transforming our business and building our future on non-combusted alternatives for legal-age consumers who would otherwise continue smoking. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better brighter solutions and the space to move your career forward in endlessly different directions. The total transformation we’re going through means that there are unique IT projects here to match all levels of skills and ambitions – from pace-setting pilot projects to vital local updates. Whether you want to pursue a personal passion or build an international career, there’s space here to develop in any number of directions. To join us in IT you’ll be driven and equally happy whether you’re taking the strategic view or diving deep into processes. We'll make sure you're set up to succeed whatever your project is, our culture is agile and collaborative, and we genuinely believe our people are some of the best you’ll ever work with. The B2C Business System Analyst will interact with business team through multiple discussions and brain storming to build project scope for B2C requirements. The candidate will be involved in various stages of planning, defining business requirements, converting into functional flows, wireframe designs and cross-channels integration. Identify KPIs and SLAs for both local and global managed services. Change management requires collaborative communication and influencing ability to handle conflicting priorities, push forward deadlines with development team or taking a step back to manage stakeholder expectations/delivery timeline. YOUR DAY-TO-DAY Understand the business requirements; - Partner with local process owners, review and analyze business process, procedure and user requirements to propose optimal solutions to meet business needs Execute the design, build and deployment of IT solutions; - Worked with 3rd party vendors and global product team to make sure requirements are implemented in required duration by assigned development team. - Develop functional flow and cross platform integration design of B2C solution. - Execute change management process & procedures and translate user requirements into functional specification for application developments. - Performed and designed system test, use cases, front-end contents, integration test dependencies and validate test results against requirements. - Coordinate and implement security measures to safeguard information in application systems against accidental or unauthorized modification, destruction, or disclosure. - Provide necessary documentations to support system usage and troubleshooting. Organize end-user, power-user and system trainings during system implementation. - Review applications during and after delivery to ensure the solution meets business needs. Provide maintenance and support for local and global IS system solutions; - Coordinates with global/ local support team to resolve system incidents and fulfill enhancement requests. - Provide data extraction from the system to assist various market information analyses. - Execute incident management process from issue identified to resolved. - Analyze and provide root cause analysis for identified issues. Project management; - Partcipate as project member or Manage IT projects using Agile/Waterfall methodology with key stakeholders. Adhere to relevant policies, procedures and standards in order to achieve quality and compliance of solutions and services; - Understand PMI global Sales and marketing portfolio and comply with information technology standard. - Liaise with global, region IS Marketing & Sales Support group to understand initiatives and plans. - Align with Global Service Delivery Model to ensure quality service delivered to business users. WHAT WE'RE LOOKING FOR Bachelor Degree in Computer Science Overall Experience: At least 5 years in Information Systems, business application design & development and Agile frameworks. Specific Experience: Minimum of 1 year project management experience '- Experience in eCommerce solutions or online shopping sites, after sales support, replacement, payment integration and fraud prevention. - Experience of Adobe Experience Cloud, SAP Hybris, Salesforce Service Cloud/Marketing Cloud is a plus. - Experience with senior business stakeholder management WHAT WE OFFER We offer the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment and explore. Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options. For this position the salary range is between $92,610 to $103,700 based on the level of experience plus a variable compensation based on performance. You will also be a part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. WHO WE ARE We are Rothmans, Benson & Hedges Inc., Philip Morris International’s subsidiary in Canada. Today we are Canada's second largest tobacco company. In addition, RBH Inc. was awarded Top Employer for 2017, 2018, 2019, 2022 and 2023. We currently employ over 800 people throughout our six corporate and sales offices and our factory. Our parent company PMI is one of the world’s leading international tobacco companies. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of smoke-free products. Click on the following link to learn more about what RBH believes: https://www.rbhinc.ca/home/what-we-believe Rothmans, Benson & Hedges is committed to providing equal employment opportunity for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this diversity that adds value to our teams, as well as to our stakeholders. We are committed to providing equal employment opportunity regardless of race, ancestry, color, religion, sex, marital/family status (including pregnancy), national origin, sexual orientation, immigrant and newcomer status, gender identity/expression, age, citizenship, or disability. We consider qualified applicants who have passed the criminal background checks, consistent with legal requirements. We strive to recognize and value diversity and equity, and to ensure the inclusion of underrepresented groups and the four designated groups: women, Indigenous peoples, persons with disabilities and members of visible minorities. We value, respect, and equally support applicants from these groups. We welcome and encourage applicants to reach their full potential with us. We use artificial intelligence in the form of an algorithmic software in the application process to create efficiencies when sorting applicants and facilitate an effective screening process. Notwithstanding, the artificial intelligence software does not engage in autonomous candidate rejection and requires human intervention in screening relevant applications. If you are unable to apply for a position online, or require any further accommodation during our recruitment process, please contact: AODA.RBH@rbhinc.ca. Follow us on social media: RBH LinkedIn: https://www.linkedin.com/company/rothmans-benson-hedges-inc/ Facebook: https://www.facebook.com/RothmansBensonHedges/ Twitter: https://twitter.com/RBHinc RBH website: https://www.rbhinc.ca/ #RBH