Regional e-Commerce & Web Manager

MAKE HISTORY WITH US! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. We are looking for a qualified Regional e-Commerce Manager to join our global consumer omnichannel team servicing EU markets. The Regional e-Commerce Manager will lead the e-commerce performance in EU markets, enabling the markets to deliver consistent and high-quality delivery of campaigns, new features , and CX enhancements on the IQOS websites in order to maximize e-comm channel performance. Based on market insights & data, The e-Commerce Manager, will be accountable to co-create & deploy with markets local market e-commerce plans, in line with global ecommerce channel & CX strategy , with the objective of maximizing online customer experience & sales. JOIN US! WHO ARE WE LOOKING FOR? • Experience working successfully in a global, multicultural organization, with cross-functional projects • Strong experience (minimum 7 years) in Digital Marketing and use of web management tools (CMS, GA, etc) • Strong leadership & people management skills • Collaborative in nature: a team player who is experienced in developing very strong relationships with internal and external stakeholders, and can successfully work independently • Design thinker with strong analytical skills and ability to think outside the box. Good knowledge of SEO and Google Analytics • Proven ability to work effectively across functions  • Ability to work independently on multiple projects at the same time • Advanced Communication, relationship building skills and customer-centric thinking • Creative thinking and digital marketing understanding • Knowledge of relationship between content, analytics and consumer engagement • Bachelor or Master’s degree in Digital, Marketing, Management, Communications or Business Management • Ability to work in culturally diverse teams across multiple languages • Fluent written and spoken English (additional languages: French & Arabic is a plus) • Experience in the use of management tools like Confluence, Teamwork, MS Suite WHAT WE OFFER YOU? • Private medical and dental care, life insurance • Lunch Sodexo card to be used in the canteen or outside • Office or hybrid working model with flexible working arrangements • Employee pension plan • Multisport program • Cafeteria with various benefits • Free bike and car parking for all employees HOW CAN YOU MAKE HISTORY WITH US? • Conducting comprehensive shopping funnel analysis by collecting and evaluating qualitative and quantitative eCommerce insights from markets to identify key issues and propose relevant CX/UX initiatives • Leveraging on market Capability Assessments results to identify gaps and incorporate relevant findings into the local market roadmaps • Integrating global eCommerce & CX roadmap initiatives, toolboxes, and conversion rate optimization (CRO) best practices into local market roadmaps where relevant • Prioritizing UX/CX initiatives in collaboration with market and regional teams, ensuring a clear division of responsibilities (OC-led versus market-led) • Leading the deployment of OC-led roadmap initiatives, ensuring timely and effective execution. • Conducting comprehensive “always-on” performance monitoring for each initiative deployed on localized eCommerce roadmaps to ensure objectives are met and to identify areas for improvement • Organizing and leading quarterly eCommerce business reviews and performance monitoring sessions to track progress and drive continuous improvement • Fostering a team environment to continuously share market best practices, channel insights across markets/regions and provide feedback loop to central teams • Being the Regional SME and escalation point for Web/eCommerce Channel Management and Performance Please note that only on-line applications will be taken into consideration. Each person who sends the application will receive information about its status. #Li-hybrid