B2C Service Specialist

BE A PART OF A REVOLUTIONARY CHANGE At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. PURPOSE OF THE ROLE The B2C Service Specialist is accountable for the daily inventory allocation, maintaining our direct channels healthy days of inventory and assuring availability of smoke free products for all commercial projects or initiatives. He or she will be the main contact with Commercial teams (Store Managers, Coach supervisor, E-commerce, Key Accounts) and will facilitate the request to distribution and supply chain teams in order to ensure the product allocation based on commercial Strategies. YOUR DAY TO DAY • Creation and placement of Stock Transit Orders to restock our Direct Channels (E-commerce & Retail Stores) and update average daily sales availability, ensuring end to end inventory allocation. • Analyze inventory to ensure correct availability and identify opportunities in the allocation according to the strategic commercial changes. Including disposal requests of inventory for Trade and marketing initiatives. • Follow up on launch and new commercial strategies, including special projects of the category providing visibility of inventory status aligned with Supply Chain team. • Be the main point of contact for Key Accounts and Distribution teams to ensure correct devolution process from customers to PM warehouses. • Generate monthly basis reports for replacements of smoke free product devices shared with global product team aligned with finance and local teams. WHAT WE ARE LOOKING FOR • Bachelor’s degree in engineering, administration, business, logistics or equivalent • Minimum 2 years of experience in Inventory Management • Strong analytical skills, agility, and close attention to detail • Knowledge of Database management, eCommerce, Support, Power Street, SAP are ideal • Proficient level of English WHAT WE OFFER Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: •Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. •Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. •Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. •Take pride in delivering our promise to society: to deliver a smoke-free future.