IT Resilience and Service Continuity Manager

MAKE HISTORY WITH US! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions. IT at PMI PMI’s journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation. Such a shift creates an abundance of unique and transformative IT projects to match all levels of skills and ambitions. You’ll feel like you’re working in a start-up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You’ll get a chance to work with cutting-edge technologies (e.g., Cloud, APIs, AI) as well as management practices (e.g., Agile, Design Thinking, Product Management). Our environment is fast-paced and highly collaborative. If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career. Digital at PMI is dynamic and diverse. Join us and become a part of a top talent team where you can bring new insights to life in a global function that is a key driver of the success of our business. IT HUB Krakow With a team of over 300 and more than 20 nationalities, the IT HUB Krakow plays a critical role in creating a smoke-free future around the world. Become a part of a team of engineers, technicians, experts, IT freaks, researchers and innovators and create new IT work standards with us! Joining the Digital Products Portfolio The Digital Consumer Engagement Products portfolio plays a critical role in delivering PMI’s Smoke-Free Future. We are enabling digital services to our consumers and retailers by building platforms to communicate our vision to broader society. Together with talent from multiple business and technology functions across our footprint, we are delivering a premium experience for our consumers. As a Backend Software Engineer in Device domain, you will have the opportunity to build high value, differentiating and impactful solutions and applications that will interface with our customers and support the development, production, and user experience of our products. The ideal candidate would be an enthusiastic self-starter with deep expertise in complex back-end structures capable of working with different integrated systems. JOIN US! WHO ARE WE LOOKING FOR? • Bachelor’s Degree in Information Systems or other related field, or equivalent work experience • 5 - 7 years of IT work experience related to the high availability, disaster recovery and/or business continuity functions • Professional certification related to IT Service Continuity from industry organization (CBCP, MBCP, etc) and/or other technical or managerial certifications (CISA, CISM, etc) strongly preferred • Experience executing a resiliency control framework within marketing and corporate sector • Good understanding of B2B and B2C technologies and market products, particularly from an operation risk perspective • Demonstrate, that you have experience in implementing, applying, and governing IT Service Continuity Management standards and procedures • Familiar with IT & Cyber Security standards (e.g. NIST) Track record of running scenario tests for Important business services including scenario design, methodology and a consequence model for failed tests • Experience of evolving the testing framework from desktop scenarios to 'live' testing. Excellent stakeholder management and business engagement experience • Ability to manage workload to meet realistic targets and priorities, demonstrating a high-level of commitment and self-motivation, combined with enthusiasm and a genuine interest in resiliency • Ability to make pragmatic decisions by analysing highly sophisticated situations, assessing risks, and balancing strategic and tactical compliance/quality requirements • Ability to work well in diverse, multinational teams and proven track record to influence others to achieve positive outcomes. Strong presentation, communication & facilitation skills • Strong analytical skills with experience in using data analytics tools (e.g. PowerBI) Able to operate optimally with little supervision WHAT WE OFFER YOU • Wide range of trainings, optional language classes, further education and professional qualification support possibility • Private medical and dental care, life insurance • Lunch card (Sodexo), Multisport & Cafeteria program • Hybrid model of work and flexible working arrangements • Employee pension plan • Free bike and car parking for all employees HOW WILL YOU MAKE HISTORY WITH US? • Contributes strategic and tactical direction and consultation on Service Continuity initiatives • Acting as a central point of coordination/lead for all technology resilience attestation queries, in line with on-going remediation plans and to build go-forward front-to-back resilience standards • Identifies requirements, constraints, tasks and outcomes in project and operational planning activities • Implements the policies, procedures and standards to meet compliance responsibilities • Contributes to defining service-level agreements (SLAs) to ensure that security controls are developed, managed and maintained • Developing, maturing and embedding a testing cycle for applications and data recovery • Development of the recovery tiers (RTO & RPO) in line with system criticality for ECS and BCS for review and approval • Work closely with our Solution Managers to identify continuity requirements using methods that may include risk and design resilient solutions, facilitating the implementation of protective and mitigating controls • Oversees risks assessments for high availability and disaster recovery. Assessment of current DR and backup strategy for systems on premises, DEEP, IaaS or PaaS ensuring recovery timelines for our systems are in line recovery tiers agreed • Interacts with 3rd parties to review Disaster Recovery plans, provides input to business stakeholders regarding potential issues and risk • Assessment of SOC2 type 2 reports for the SaaS applications ensuring suppliers’ DR Testing are effective • Support to the Solution Managers for the initial draft/review DR documentation and conduction of DR testing with our vendors (e.g.,tabletop exercise or parallel testing if applicable) • Perform QA review over DR testing results for the in systems ensuring results meet recovery tiers appointed to the in-scope systems and lesson learned are captured • To agree and track action plans with Solution Managers all remediation plans for failures identified on the DR testing or during planning • To perform final review on DR documentation after completion of a DR testing, ensuring documentation is fully updated and posted in our central documentation repository • Deliver adequate awareness and training actions / sessions /communications • To ensure everyone is aware and understands what is required and what output will be this person will have a highly collaborative approach with the ability to negotiate, manage relationships, driving improvement across a regulated and business critical area. Each person who sends the application will receive information about its status. #LI-Hybrid