Solution Manager IT OTC

MAKE HISTORY WITH US! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions. IT at PMI PMI’s journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation. Such a shift creates an abundance of unique and transformative IT projects to match all levels of skills and ambitions. You’ll feel like you’re working in a start-up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You’ll get a chance to work with cutting-edge technologies (e.g., Cloud, APIs, AI) as well as management practices (e.g., Agile, Design Thinking, Product Management). Our environment is fast-paced and highly collaborative. If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career. Digital at PMI is dynamic and diverse. Join us and become a part of a top talent team where you can bring new insights to life in a global function that is a key driver of the success of our business. IT HUB Krakow With a team of over 300 and more than 20 nationalities, the IT HUB Krakow plays a critical role in creating a smoke-free future around the world. Become a part of a team of engineers, technicians, experts, IT freaks, researchers and innovators and create new IT work standards with us! Joining the OCDIO In IT, the Office of the Chief Digital & Information Officer (CDIO) is a small, nimble, expert team, composed of multiple sub streams. The team’s main purpose is to run the business of IT, lead the IT strategy & transformation and connect the dots across platforms on behalf of the CDIO. When you join this team, you will work closely with the IT leadership and get early-stage transparency to the PMI strategy evolution; aligning the IT/digital strategy to the last mentioned, looking after the function’s sourcing, project investment portfolio, communications, people learning and development; as well as HR & Financial tracking & planning partnerships. JOIN US! We are looking for an IT Solution Manager responsible for daily operations of a new and rapidly growing S/4 Retail & CAR solution for PMI. You will ensure smooth operations of a business critical service that enables our commercial back office operations in the B2C domain, covering finance and order management and in-market logistics capabilities. You will manage activities several multi-cultural service partner teams and will deliver a service that meets requirements for solution availability, security, performance, quality, user happiness, operational cost, enabling our business customers to achieve agreed operational business objectives. WHO ARE WE LOOKING FOR? • Bachelor’s degree or Master's degree, preference from Information Technology or related major • At least 5 years of practical experience in of Service Management, with in-depth understanding of industry practices and international standards • At least 3 years of experience handling complex, business-critical IT services • Practical experience applying IT Control frameworks (ITGC, SOX) • Strong knowledge and practical experience of Information Technology Service Management frameworks (ITIL® 4 or similar) • Practical experience in: Service Integration, Vendor Management, Incident/Change/Release management, Operational risk and resilience • Financial Budgeting, Business Process improvement methods as well as risk related control frameworks and practices • Practical experience with SCRUM/Agile for service improvement delivery • Excellent communication, process organization and negotiation skills, showcasing ability to communicate with senior management and various collaborators • Proficient in English both written and verbal - need to get along with international/global team every day • ServiceNow and Jira proficiency would be an advantage • Deep understanding and practical experience pf SAP solution stack (ALM, ECC / S4HANA, CAR, BTP, CI, RISE) would be an advantage WHAT WE OFFER YOU • Wide range of trainings, optional language classes, further education and professional qualification support possibility • Private medical and dental care, life insurance • Lunch card (Sodexo), Multisport & Cafeteria program • Hybrid model of work and flexible working arrangements • Employee pension plan • Free bike and car parking for all employees • Eligibility to participate in Copyrighted Work program (possibility to increase tax-deductible costs) HOW WILL YOU MAKE HISTORY WITH US? • Maintain continued engagement with key business and IT stakeholders (Product owners, Key users, Subject Matter Experts, Delivery stream managers, Domain Architects) to regularly align service requirements for a rapidly evolving solution • Serve as the main point of escalation for major incidents, service degradations, cross-service dependency management and IT control deficiency remediation • Oversee service partner operations, set IT service management requirements on behalf of PMI for monitoring, incident management, problem management, access management, vulnerability management, change management, release management, periodic technical upgrades, disaster recovery processes, etc • Orchestrate a smooth transition of newly-onboarded markets from hyper-care to regular support mode • Ensure solution compliance with PMI IT Policy Framework requirements and availability of necessary records for audit purposes • In collaboration with the service partner define and maintain formalized operational standards and procedures for main service activities, ensuring quality and transferability of such standards to another service partner, if required • Establish communication channels and procedures that enable service partner organization to achieve service objectives in the complex and highly-integrated IT landscape • Define and supervise KPIs covering main aspects of service delivery • Define service and solution improvement and innovation roadmap and be accountable for it’s implementation • Conduct monthly service performance reviews with business and IT partners • Lead vendor contracts for applicable scope of services Each person who sends the application will receive information about its status. #LI-Hybrid