DTE Commercial Specialist (Digital Commercial Specialist)

BE A PART OF A REVOLUTIONARY CHANGE At Rothmans, Benson & Hedges Inc. (“RBH”), Philip Morris International’s subsidiary in Canada, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Bring us your curiosity and capacity to engage people and you can be part of the digital, omni-channel team that’s driving our huge commercial transformation. If you’re a forecaster and forward-thinker, you can make a huge impact, come join us! The DTE Commercial Specialist is responsible for managing outbound call center campaigns and developing Digital Engagement Campaigns on the DTE Platform, while supporting the overall Indirect Retail Activation and our Smoke-free Vision. The role is managing outbound call programs effectively and to increase the loyalty member base on the platform vis-a-vis developing specific programs to leverage advocacy and brand voice. YOUR DAY TO DAY Responsible for leading and managing call center campaigns, with the purpose of impacting loyalty base and leading the cross-functional collaboration between Brands, Customer Experience, Field Sales Force for the successful execution of projects. This includes participating in discovery work for new digital initiatives. Responsible for developing and implementing call center campaigns to achieve business objectives which includes but no limited to analyzing campaign performance, providing insights for continuous improvement, collaborating with marketing and sales teams, monitoring call center metrics, training and supporting call center agents on campaign-specific processes and goals and others. Responsible for developing and executing digital engagement strategies to enhance customer interaction and satisfaction. Responsible for analyzing digital engagement metrics and provide actionable insights to improve performance. Responsible for ensuring all key stakeholders for all projects and commercial initiatives are well informed about deployment plans’ execution timing and details, accomplishing this through active participation in project meetings and being the Lead for all customer inquiries for RBH Connect and Frontline for internal and external customers. Also ensuring all customer feedback/complaints are promptly addressed and that excellent customer service is provided. Responsible for managing the call center relationships and daily operations to achieve the required business objectives. WHAT WE ARE LOOKING FOR 3-5 Years of experience working with CPG. Previous experience in Digital marketing with an emphasis on developing digital tools. Experience in working with cross-functional teams & digital projects will be considered an asset Experience in Call Center Campaign management. Collaboration, Analytical and Project management skills Advanced proficiency in Excel and PowerPoint and interpretation of insights reporting and analytics. Familiar or previous experience with Salesforce backend, confluence, and Jira Ability to prepare, organize and present project documentation (e.g. business case, project plans, presentations etc.). WHAT WE OFFER We offer the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment and explore. Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options. For this position the salary range is between $103,700 to $110,186 based on the level of experience. You will also be a part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. WHO WE ARE We are Rothmans, Benson & Hedges Inc., Philip Morris International’s subsidiary in Canada. Today we are Canada's second largest tobacco company. In addition, RBH Inc. was awarded Top Employer for 2017, 2018, 2019, 2022 and 2023. We currently employ over 800 people throughout our six corporate and sales offices and our factory. Our parent company PMI is one of the world’s leading international tobacco companies. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of smoke-free products. Click on the following link to learn more about what RBH believes: https://www.rbhinc.ca/home/what-we-believe Rothmans, Benson & Hedges is committed to providing equal employment opportunity for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this diversity that adds value to our teams, as well as to our stakeholders. We are committed to providing equal employment opportunity regardless of race, ancestry, color, religion, sex, marital/family status (including pregnancy), national origin, sexual orientation, immigrant and newcomer status, gender identity/expression, age, citizenship, or disability. We consider qualified applicants who have passed the criminal background checks, consistent with legal requirements. We strive to recognize and value diversity and equity, and to ensure the inclusion of underrepresented groups and the four designated groups: women, Indigenous peoples, persons with disabilities and members of visible minorities. We value, respect, and equally support applicants from these groups. We welcome and encourage applicants to reach their full potential with us. We use artificial intelligence in the form of an algorithmic software in the application process to create efficiencies when sorting applicants and facilitate an effective screening process. Notwithstanding, the artificial intelligence software does not engage in autonomous candidate rejection and requires human intervention in screening relevant applications. If you are unable to apply for a position online, or require any further accommodation during our recruitment process, please contact: AODA.RBH@rbhinc.ca. FOLLOW US ON SOCIAL MEDIA: RBH LinkedIn: https://www.linkedin.com/company/rothmans-benson-hedges-inc/ Facebook: https://www.facebook.com/RothmansBensonHedges/ Twitter: https://twitter.com/RBHinc RBH website: https://www.rbhinc.ca/ #RBH