Digital Platform Lead

Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. PMFTC is seeking talented individuals to join our Digital Trade & Platforms Team at our head office in BGC. As a Digital Platform Lead, you will have oversight of total commercial platforms. This includes coordination on development, end-to-end maintenance, continuous improvement, review, and testing of all commercial platforms, making sure the these are compliant to PMI policies, procedures, regulatory, legal, data privacy, and information security requirements. As a Digital Platform Lead, your day-to-day tasks will revolve around managing the assigned commercial platforms to support programs, campaigns, and other engagement activities developed for both trade customers and internal commercial team members. This includes but is not limited to: • Oversee continuous improvement the commercial platforms’ usability, efficiency, and effectivity through introspective practices aimed to improve UI for the platforms managed. Analyzes key customer feedback and learnings to continuously improve platform user experience, which may influence content planning and innovation roadmap. • Formal Project management of new campaigns, applications, optimizations, experiments, and other mini projects. As an Omnibus Project Manager, you are expected to: o Manage project timelines, costs, stakeholders, and risks. o Deep dive into functional and technical requirements for development of User Stories. o Lead design of overall customer experience and UI for projects that require it. o Develop comprehensive test cases and lead UATs, Regression Tests, and Smoke Tests. o Coordinate with relevant internal and external stakeholders for progress reporting and other tasks related to progressing through the project milestones. o Monitoring project progress against KPIs and other non-numeric objectives. • Explore new technologies to improve existing capabilities. • Configuration and Setup of new and existing capabilities. New capabilities may either be built locally or coordinated with the Global and Regional headquarters. • Close coordination with IT, IT Security, Data Privacy, Legal, and R&C partners to ensure that new and existing capabilities are properly vetted before they are released. • Close coordination with IT and Procurement for management and onboarding of new suppliers that could support the necessary direct or supplementary functions of the platforms. • Raise bugs and monitor resolution of escalated issues for all the platforms managed. Qualifications • You have a Bachelor’s degree with 2 to 3 years of work experience, preferably in Digital Marketing, Project Management, or Commercial IT. • Has led a project/ process improvement and or development of online programs related to delivering excellent customer experience. • FMCG / General Trade customer experience exposure is an advantage. • Familiarity in Salesforce services / solution is an advantage. • Microsoft Excel proficiency is an advantage. • You must be amenable to be assigned in BGC, Taguig City. What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to build a smoke-free future