Tech Lead - CRM (NBA)

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions. IT at PMI PMI’s journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation. Such a shift creates an abundance of unique and transformative IT projects to match all levels of skills and ambitions. You’ll feel like you’re working in a start-up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You’ll get a chance to work with cutting-edge technologies (e.g., Cloud, APIs, AI) as well as management practices (e.g., Agile, Design Thinking, Product Management). Our environment is fast-paced and highly collaborative. If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career. Digital at PMI is dynamic, diverse, and disruptive. Join us and become a part of a top talent team where you can bring new ideas to life in a global function that is a key driver of the success of our business. Joining the Digital Products Portfolio The Digital Consumer Engagement Products portfolio plays a critical role in delivering PMI’s Smoke-Free Future. We are enabling digital services to our consumers and retailers by building platforms to communicate our vision to broader society. Together with talent from multiple business and technology functions across our footprint, we are delivering a premium experience for our consumers. When you join this team, you will work in a dynamic, diverse, and warm environment. You will be primarily focusing on defining your Digital Product vision, regularly engaging with your customers to gather feedback and understand their needs in order to maximize value. You will be part of all stages of Digital Product incremental value delivery. As Tech lead, you will collaborate with the solution & domain architect in making the Digital Product vision, reality. You ensure that the solution getting implemented adheres to the design & you constructively challenge where you believe improvements and opportunities exist. You are relentless in your pursuit of engineering excellence, even when that means challenging the status-quo. You are the champion of delivering solutions that meet the needs of the business design team and are loved by your users and customers (e.g. through user research or user-centric design). You’ll be acutely aware that transformation requires a ‘roll up your sleeves’ mentality. Your day-to-day ● Establishing a strong engineering culture within the backend chapter, with focus on code quality, scalability, and maintainability ● Lead technical discussions within the team and be the go-to person for the team for guidance and troubleshooting ● Understand, implement and measure key Business and Engineering metrics around performance, quality and availability, and work regularly with the team to push the boundaries and improve them periodically ● Foster and build a culture of actively engaging team members in engineering and design discussions ● Set up solid process and practices around code quality, conventions and standards ● Help delivery teams in grooming and prioritisation of Technical Debts ● Leading and Contributing towards organisation wide tech initiatives and transformations ● Mentoring and coach backend software engineers ● Help the organisation in building a top quality team by participating in hiring initiatives What is needed to succeed in this Role? ● 5+ years’ experience in large enterprise ● Bachelor’s degree or Master’s – ideally in IT related field ● Demonstrated ability in building, launching and growing products ● A strong understanding of the Salesforce Service Cloud and proven proficiency in the Next Best Action framework, understanding components, configuration options and capabilities for personalized recommendations. ● Knowledge of integrating Salesforce with external data sources, systems and API’s to access customer data and enrich decision-making capabilities. ● Ability to create highly personalized customer experiences by leveraging Next Best Action recommendations across various channels, including email, mobile, web and social media. ● Ability to deliver results in global, matrixed environments comprised of internal and external stakeholders ● Proven track record in fast-paced and ambiguous environments ● Organizational skills to effectively manage multiple projects with tight deadlines ● Good communication skills, should be able to articulate thoughts and ideas to engineering and non engineering audiences. ● Knowledge of CI/CD tools and workflows ● Professional scrum certification (Scale, Agile Leadership) a plus. There are many IT Organizations out there, so why should you join ours? We believe PMI IT’s true strength is fuelled by our people, and that our success depends on them coming to work every single day with a sense of purpose and an appetite for progress. We are a people first organisation committed to providing you with first-class employee journey. Here’s a glimpse of what’s in it for you upon joining us: · Work-life balance: Wellbeing comes first. We offer a fantastic office environment and Smart working options to ensure you have the best work-life balance possible · Learning & Development: Your growth is a priority. Our robust and varied learning & development ecosystem will help you strengthen your technical skills and enhance your soft skills and business acumen. The capabilities you will acquire with us will support your life-time employability within IT, PMI, and beyond · Inclusion & Diversity: Our differences - much more than our similarities - generate the innovation we are looking for. We aspire to build a diverse and inclusive organization to access the breadth and depth of thinking and sensitivity necessary to thrive Every single IT colleague is part of our Transformation journey. Join us and pursue your ambitions – our staggering size and scale provides endless opportunities to progress. If this offer resonates with you, we look forward to receiving your application and getting to know you. Together, let’s deliver a smoke free future.